pk777 Privacy Policy

1 What Information We Collect

pk777 collects various types of information to establish a relationship with you and provide services. This information is collected according to the categories listed below:

1.1 Registration and Identity Information

Information you provide when opening an account includes: full name, date of birth, email address, mobile number, national ID or passport number (for identity verification), and residential address. This information is essential for account registration, verification, and customer support.

1.2 Financial Information

Account details (account number or mobile number) provided via bKash, Nagad, Rocket, Upay, and bank transfers to process deposit and withdrawal transactions are stored. We do not store full payment card numbers or bank passwords.

1.3 Usage Data

When you access the website, certain technical information is automatically collected, including:

• IP address and geographic location (up to country and region level)
• Browser type, operating system, and device type
• Pages visited, click patterns, and session duration
• Referral URL (the source from which you arrived at the site)
• Login time and logout time (per BST)

1.4 Communication Information

Messages and attachments provided when contacting us via live chat or email ([email protected]) may be stored for the purpose of improving support quality.

2 Purpose of Information Use

pk777 uses collected information only for the following lawful purposes:

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions
• Fulfilling identity verification (KYC) and anti-money laundering (AML) obligations
• Providing bonuses, promotions, and VIP benefits
• Diagnosing technical issues and improving service quality
• Detecting fraud and maintaining platform security
• Complying with legal obligations
• Personalizing services according to your preferences
• Notifying you of important policy changes or system updates

Marketing or promotional emails are not sent without your consent. You may opt out of such communications at any time.

3 Information Storage and Security

Protecting your privacy is our highest priority. As a secure and reliable platform, pk777 takes the following protective measures:

3.1 Encryption

All data transmission on the website is secured through SSL (Secure Socket Layer) encryption. This makes it impossible for third parties to intercept or read your information.

3.2 Access Control

Your personal information is accessible only to authorized staff and only within the limits necessary to provide services. All staff are trained under strict confidentiality regulations.

3.3 Server Security

pk777's servers are protected by industry-standard firewalls, intrusion detection systems, and regular security audits. Data is regularly backed up.

3.4 Password Security

Your account password is stored using industry-standard hashing methods. We can never directly view or read your password. You are advised to use a strong password and never share it with anyone.

4 Sharing Information with Third Parties

pk777 does not sell, lease, or exchange your personal information. However, information may be shared in the following limited circumstances:

4.1 Payment Providers

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and associated banking institutions to process transactions. These partners have their own privacy policies.

4.2 Technology Service Providers

Gaming software providers (such as Pragmatic Play, Spribe, PG Soft, JILI, and others) and cloud service providers may receive limited information for performance monitoring. These third parties are contractually bound to maintain data confidentiality.

4.3 Legal Obligations

Information may be disclosed in compliance with applicable law in response to court orders, regulatory authority requests, or lawful demands from law enforcement agencies.

4.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. You will be notified in advance in such cases.

5 Cookies and Tracking Technologies

The pk777 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the core functionality of the site. Examples include maintaining login sessions, security verification, and saving language preferences. Disabling these cookies may cause the site to not function properly.

5.2 Functional Cookies

Used to remember your preferences and settings, such as game display preferences or the last section you visited.

5.3 Analytics Cookies

These cookies are used to analyze user behavior and monitor site performance. The information collected is analyzed in aggregate form and is not individually identified.

You can control or reject cookies from your browser settings. However, please note that disabling certain essential cookies may cause some features of the site to not function properly.

6 Your Rights

Under pk777's privacy policy, you have the following rights:

6.1 Right to Access Information

You may email [email protected] at any time to find out what information we hold about you. We will provide you with a copy within a reasonable time.

6.2 Right to Correct Information

If your personal information is incorrect or incomplete, you may request a correction from account settings or through live chat.

6.3 Right to Delete Information

In certain circumstances you may request that your data be deleted. However, information required for legal obligations or dispute resolution may be retained for a specified period.

6.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. You may exercise this right at any time via email.

6.5 Right to Data Portability

You may request that your personal information held by us be provided in a structured, commonly used format.

7 Protection of Minors

pk777 strictly does not provide services to anyone under the age of 21. Our platform is for users aged 21 and above only. Age is verified at the time of registration.

If it comes to our attention that a minor has created an account, that account and all associated information will be deleted immediately. If you become aware of an account belonging to a minor, please contact us at [email protected].

8 Data Retention Period

We retain your information only for as long as it is necessary to provide services or as required by legal obligations.

• All account information is retained while the account remains active.
• Financial transaction records are generally kept for up to 5 years after account closure, in compliance with anti-money laundering regulations.
• Information from inactive accounts is kept for a limited period and then securely deleted.
• Customer support conversations may be retained for a limited period for the purpose of improving service quality.

9 Changes to the Privacy Policy

pk777 reserves the right to review and update this privacy policy from time to time. For any significant changes:

• A new version will be published on this page and the "Last Updated" date at the top of the page will be changed.
• Registered users will be notified of the changes at their registered email address.
• Continued use of the site after changes are published will be considered acceptance of the new policy.

We therefore recommend reviewing this page regularly.

10 International Data Transfers

Some of pk777's service providers may be located in other countries. In such cases, your information may be transferred to and processed in those countries. We ensure that such transfers comply with applicable international data protection standards and that appropriate contractual safeguards are in place.